Terms & Conditions

1. Services Provided & Scope of Advice

TradeGuided provides vehicle history reports, automated data verification, and professional consultatory coaching based on visual and historical evidence provided by third-party databases and the client.

• 1.1 Live Video & Audio Consultations (Levels 3 & 4): You agree that for Level 3 and Level 4 sessions, you must provide a stable internet connection and a device capable of clear video/audio streaming via WhatsApp or our designated platform. TradeGuided is not responsible for sessions cut short or disrupted due to technical issues or poor signal on the client’s end.
• 1.2 Platform Limitations: You acknowledge that a visual walkthrough via a mobile camera cannot replace a physical, hands-on mechanical teardown. TradeGuided consultants can only evaluate what is visible and audible through the video/audio feed you provide.
• 1.3 No Third-Party Reliance or External Dissemination: All advice, spoken consulting, text communication, and visual analysis provided during your session are strictly confidential and intended solely for your private, personal consumer use. You are strictly prohibited from sharing recordings of sessions, quoting TradeGuided consultants, or using our name/branding in negotiations, disputes, or legal actions with third-party dealerships, private sellers, or manufacturers.
• 1.4 Last-Minute Vehicle Substitutions: A booking is allocated exclusively to the specific vehicle or vehicle parameters discussed and run through our databases prior to the session start. If you arrive at a viewing and substitute the vehicle for a completely different make, model, or registration at the time of the live session without prior notice, TradeGuided consultants reserve the right to refuse the consultation if background data is unavailable. In such cases, the booking fee remains strictly non-refundable.
• 1.5 Session Recording & Media Ban: TradeGuided reserves the right to record live sessions for quality, training, and legal protection. You are strictly prohibited from recording, screenshotting, downloading, publishing, or broadcasting any audio, video, or image of a TradeGuided consultant onto public forums, social media platforms (including but not limited to TikTok, YouTube, and Facebook), or review sites without express written consent.

2. No Mechanical Guarantees, Warranties, or Valuations

• 2.1 Coaching, Not Inspection: You explicitly acknowledge that TradeGuided provides professional coaching and data analysis. We do not perform physical, hands-on mechanical inspections. We do not dismantle components, use physical tools on the vehicle, or test-drive the vehicle on your behalf.
• 2.2 Final Liability: The final decision to purchase any vehicle remains entirely your own. TradeGuided, its owners, and its consultants accept zero liability or responsibility for any mechanical failures, component wear, hidden defects, financial losses, loss of life, or accidents that may occur after you purchase a vehicle.
• 2.3 Third-Party Data: Our data reports (vehicle check, finance, mileage checks) rely entirely on private and public third-party databases. While we do our best to provide forensic intelligence, we cannot guarantee 100% accuracy if a third-party database contains errors, omissions, or delayed entries.
• 2.4 No Pricing or Valuation Guarantees: TradeGuided provides condition coaching and historical data assessments. We do not offer guaranteed financial market valuations, appraisals, or investment advice. We accept no liability for discrepancies between our consultation insights and the future resale value, trade-in value, or independent appraisal value of the vehicle.
• 2.5 Maximum Liability for Data Reports: To the maximum extent permitted by law, TradeGuided’s total aggregate liability arising out of or in connection with any vehicle history report or data check shall be strictly limited to the direct fee paid by the client for that specific report.
• 2.6 Oral Advice: Any casual remarks, estimations, or oral advice given by a TradeGuided consultant during a live video or audio session that are not formally logged or documented do not constitute a formal mechanical guarantee or binding warranty.
• 2.7 Latent & Hidden Defects: You acknowledge that used and second-hand vehicles frequently contain latent defects, intermittent faults, internal component wear, or hidden corrosion that cannot be detected via a remote visual walkthrough or third-party database check. TradeGuided accepts no liability for any such latent or undiscovered defects.

3. Booking, Lead Times, Conduct, and Cancellations

• 3.1 Immediate Performance Waiver: By ticking the box at checkout, you explicitly request that TradeGuided begins processing your booking immediately to secure your consultant’s dedicated time slot. You acknowledge that you waive your right to a statutory 14-day cooling-off period once the booking is confirmed.
• 3.2 Minimum Lead Time: All Level 1 through Level 4 consultation sessions require a minimum 3-hour lead time from the exact moment of booking to the session start time.
• 3.3 No-Show & Late Cancellation Policy: Due to the allocated time of our consultants, bookings are final and non-refundable. Any cancellations or modification requests made less than 2 hours before the scheduled session, or failing to answer within 10 minutes of your session start time, will result in a total forfeiture of the booking fee.
• 3.4 Third-Party Seller Hostility or Interference: If a consultation session is cut short, abandoned, or cannot be successfully completed because a third-party vehicle seller, dealership staff, or property owner becomes hostile, uncooperative, or refuses to allow you to film or inspect the vehicle, the booking fee remains strictly non-refundable.
• 3.5 Zero-Tolerance Conduct Policy: We maintain a strict zero-tolerance policy for abusive, rude, profane, discriminatory, or threatening behavior. TradeGuided consultants reserve the right to instantly terminate any live video or audio session if a client acts inappropriately. Sessions terminated due to misconduct will not be refunded or rescheduled.

4. Intellectual Property & Copyright Protection

• 4.1 Absolute Ownership: All content, website design, layout, graphics, code, text, proprietary catchphrases (including but not limited to “I don’t use a spanner. I use 30 years of trade secrets” and “The Digital Diagnostic Shield”), and live consultation frameworks displayed on this website are the exclusive intellectual property and copyright of TradeGuided, protected by UK and international copyright laws. © 2026 TradeGuided. All rights reserved.
• 4.2 Restrictions on Use: You are strictly prohibited from copying, scraping, reproducing, replicating, distributing, modifying, or imitating any part of this website, its text, or our unique consultatory frameworks for commercial use, business gain, or competitive purposes.
• 4.3 Enforcement: Any unauthorized reproduction or “passing-off” of our branding, marketing copy, layout, or unique service concept will result in immediate legal action, including claims for financial damages and immediate injunctions.

5. Affiliate Products & Subscriptions

• 5.1 Diagnostic Tools & Scanners: TradeGuided provides recommendations for third-party tools, hardware (such as diagnostic scanners), and financial or warranty services. Any purchase of these hardware items or their accompanying data subscriptions is a direct contract between you and that specific third-party provider.
• 5.2 User Execution Risk: TradeGuided is not liable for the performance of third-party hardware, any billing disputes regarding their subscriptions, or any physical damage, electrical shorts, or computer module (ECU) failures caused to a vehicle by using or plugging in a diagnostic tool.
• 5.3 Commissions: TradeGuided may receive financial compensation (affiliate commissions) from third-party partners via links on our platform, which does not alter the strict liability limitations detailed in Section 2.

6. Force Majeure (Network & Infrastructure Failures)

• 6.1 Outages: TradeGuided shall not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms caused by events outside our reasonable control. This includes widespread mobile network provider outages, server hosting failures, power grid blackouts, or acts of God. In the event of such an issue, TradeGuided will contact you to reschedule your session at the earliest available slot, and no refunds or consequential financial damages will be owed.

7. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact Us

For cancellation, rescheduling, booking inquiries, or any other questions regarding these Terms & Conditions, please contact us at info@tradeguided.co.uk.